Senior Customer Service Specialist

Recruitify_HR; Mandaluyong; On-site; PHP 246,000 - 357,000; Full time

Job summary

Recruitify_HR is seeking a customer service professional to provide exceptional support across phone, email, and chat channels. You will handle inquiries, resolve complaints, and maintain product knowledge to assist customers effectively.

The role requires 3–5 years of experience and a Bachelor’s degree, with excellent verbal and written communication, empathy, and a customer-focused approach. Fast-paced environment with cross-team collaboration.

Qualifications

• Bachelor’s degree in a relevant field is required.
• 3–5 years of experience in customer service or related role.
• Strong verbal and written communication skills.
• Proven problem-solving and conflict-resolution abilities.
• Empathetic, patient and customer-oriented mindset.

Responsibilities

• Provide exceptional customer service through channels like phone, email, and chat.
• Handle customer inquiries and resolve complaints promptly and professionally.
• Maintain thorough knowledge of company products and services to assist customers effectively.
• Document customer interactions and feedback to improve service delivery.
• Collaborate with team members and management to enhance customer satisfaction.

Skills

Verbal communication

Written communication

Problem solving

Conflict resolution

Empathy

Education

Bachelor’s degree

Job description

Recruitify_HR is seeking a customer service professional to provide exceptional support across phone, email, and chat channels. You will handle inquiries, resolve complaints, and maintain product knowledge to assist customers effectively.

The role requires 3–5 years of experience and a Bachelor’s degree, with excellent verbal and written communication, empathy, and a customer-focused approach. Fast-paced environment with cross-team collaboration.