Experienced Multi-Channel Customer Support Specialist

Recruitify_HR; Metro Manila; On-site; PHP 279,000 - 390,600; Full time

Job summary

Recruitify_HR in the Philippines is seeking an experienced customer service professional to provide support across phone, email, and chat channels. You will resolve inquiries promptly, maintain thorough logs of interactions, and follow up as needed to ensure satisfaction.

The role emphasizes collaboration with teammates to streamline processes and enhance the overall customer experience, while staying current with product knowledge to assist customers effectively.

Qualifications

• 3–5 years of experience in customer service.
• Bachelor's degree preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Provide exceptional customer service through phone, email, and chat.
• Resolve customer inquiries and issues in a timely manner to ensure customer satisfaction.
• Maintain a detailed log of customer interactions and follow up as necessary.
• Collaborate with team members to improve processes and customer experiences.
• Stay updated on product knowledge to effectively assist customers.

Skills

Communication skills

Problem solving

Education

Bachelor's degree

Job description

Recruitify_HR in the Philippines is seeking an experienced customer service professional to provide support across phone, email, and chat channels. You will resolve inquiries promptly, maintain thorough logs of interactions, and follow up as needed to ensure satisfaction.

The role emphasizes collaboration with teammates to streamline processes and enhance the overall customer experience, while staying current with product knowledge to assist customers effectively.