Customer Support Specialist (Multichannel)

Recruitify_HR; Quezon; On-site; PHP 223,000 - 335,000; Full time

Job summary

Recruitify_HR in the Philippines is seeking a customer service professional to provide exceptional service, respond to inquiries via phone, email, and chat, and resolve issues promptly. You will maintain accurate records of customer interactions and transactions while collaborating with team members to improve service delivery, ensuring a positive customer experience in a fast-paced environment.

The role offers an opportunity to develop communication and problem-solving skills and to contribute

Qualifications

• High School Diploma or equivalent required.
• 1–3 years of experience in customer service.
• Strong communication and interpersonal skills.
• Problem-solving skills and ability to handle difficult situations.
• Empathetic and patient demeanor.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide exceptional customer service to enhance customer satisfaction.
• Respond to customer inquiries via phone, email, and chat.
• Resolve customer issues in a timely and efficient manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer experience.

Skills

Communication skills

Problem solving

Empathy & patience

Education

High School diploma or equivalent

Job description

Recruitify_HR in the Philippines is seeking a customer service professional to provide exceptional service, respond to inquiries via phone, email, and chat, and resolve issues promptly. You will maintain accurate records of customer interactions and transactions while collaborating with team members to improve service delivery, ensuring a positive customer experience in a fast-paced environment.

The role offers an opportunity to develop communication and problem-solving skills and to contribute