Senior CS Pro – BPO, On-site, 3-5 yrs, Equity

Recruitify_HR; Quezon City; On-site; PHP 279,000 - 446,400; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Incentives

HMO

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A leading recruitment firm in Metro Manila is seeking Customer Service professionals with 3-5 years of experience. The role involves offering exceptional service via phone, email, and chat, alongside problem resolution and maintaining product knowledge. Candidates must have a Bachelor's degree and strong communication skills. The position offers flexibility and various employee perks, including health insurance and performance bonuses.

Qualifications

• 3-5 years of experience in customer service roles.
• Must possess excellent communication and interpersonal skills.
• Customer-focused with a positive attitude.

Responsibilities

• Provide exceptional customer service support through phone, email, and chat.
• Resolve customer inquiries and issues professionally.
• Maintain understanding of products to assist customers.
• Document customer interactions for improvement.
• Collaborate with team for improved customer experience.

Skills

Excellent communication skills

Strong problem-solving abilities

Customer-focused attitude

Education

Bachelor’s degree in a relevant field

Job description

A leading recruitment firm in Metro Manila is seeking Customer Service professionals with 3-5 years of experience. The role involves offering exceptional service via phone, email, and chat, alongside problem resolution and maintaining product knowledge. Candidates must have a Bachelor's degree and strong communication skills. The position offers flexibility and various employee perks, including health insurance and performance bonuses.