BPO Customer Service Expert – Makati, HMO & Bonuses

Gratitude Philippines; Makati; On-site; PHP 279,000 - 446,400; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A customer service provider in Makati is seeking a BPO Customer Service representative with 3-5 years of experience. You will provide exceptional service via phone, email, and chat, manage customer accounts, and solve complaints effectively. The ideal candidate possesses strong communication skills and a problem-solving mindset. This full-time position on-site offers a competitive salary, insurance benefits, and incentives such as an annual company trip and free meals.

Qualifications

• 3-5 years of experience in customer service.
• Ability to multitask and handle high call volumes.
• Empathetic and patient demeanor.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Manage and update customer accounts accurately.
• Handle complaints and provide effective solutions.
• Collaborate with team members for efficiency.
• Stay updated with product knowledge.

Skills

Strong communication skills

Interpersonal skills

Problem-solving oriented

Education

Bachelor's degree in a relevant field

Job description

A customer service provider in Makati is seeking a BPO Customer Service representative with 3-5 years of experience. You will provide exceptional service via phone, email, and chat, manage customer accounts, and solve complaints effectively. The ideal candidate possesses strong communication skills and a problem-solving mindset. This full-time position on-site offers a competitive salary, insurance benefits, and incentives such as an annual company trip and free meals.