Senior BPO Customer Support Specialist — Flexible Shifts

Gratitude Philippines; Pasay; On-site; PHP 279,000 - 390,600; Full time

Job summary

A customer service company in Metro Manila is seeking an experienced customer service representative to provide exceptional support via phone, email, and chat. The ideal candidate should have a Bachelor's degree and 3-5 years of experience in customer service. Strong communication and interpersonal skills are essential for resolving inquiries effectively. This position involves managing customer accounts and improving overall satisfaction by handling complaints and facilitating solutions in a dynamic environment.

Qualifications

• 3-5 years of experience in customer service.
• Empathetic and patient personality.
• Ability to multitask and handle high call volumes.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Manage and update customer accounts accurately.
• Handle customer complaints and provide effective solutions.

Skills

Strong communication skills

Interpersonal skills

Problem-solving orientation

Education

Bachelor’s degree in a relevant field

Job description

A customer service company in Metro Manila is seeking an experienced customer service representative to provide exceptional support via phone, email, and chat. The ideal candidate should have a Bachelor's degree and 3-5 years of experience in customer service. Strong communication and interpersonal skills are essential for resolving inquiries effectively. This position involves managing customer accounts and improving overall satisfaction by handling complaints and facilitating solutions in a dynamic environment.