Senior BPO Customer Support Specialist — Flexible Shifts

Gratitude Philippines; Muntinlupa; On-site; PHP 334,800 - 446,400; Full time

Job summary

A leading customer service company in the Philippines is seeking a Customer Service Specialist to provide exceptional service via phone, email, and chat. The ideal candidate will have a bachelor’s degree and 3-5 years of experience in customer service. Responsibilities include managing customer accounts, resolving issues, and collaborating with a team. We're looking for someone with strong communication skills, empathy, and a problem-solving attitude, willing to work flexible shifts including weekends.

Qualifications

• 3-5 years of experience in customer service.
• Ability to multitask and handle high call volumes.
• Flexibility to work in shifts, including weekends.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Manage and update customer accounts accurately.
• Handle customer complaints and provide effective solutions.
• Collaborate with team members to improve efficiency.

Skills

Strong communication and interpersonal skills

Empathetic

Patient

Problem-solving oriented

Education

Bachelor’s degree in a relevant field

Job description

A leading customer service company in the Philippines is seeking a Customer Service Specialist to provide exceptional service via phone, email, and chat. The ideal candidate will have a bachelor’s degree and 3-5 years of experience in customer service. Responsibilities include managing customer accounts, resolving issues, and collaborating with a team. We're looking for someone with strong communication skills, empathy, and a problem-solving attitude, willing to work flexible shifts including weekends.