Customer Care Specialist – BPO (3–5 yrs, On-site)

Gratitude Philippines; Taguig; On-site; PHP 279,000 - 446,400; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A customer service firm in Taguig is looking for a Bpo Customer Service representative with 3-5 years of experience. The role involves providing exceptional service via phone, email, and chat, managing customer accounts, and resolving complaints. Strong communication skills and a bachelor's degree are essential. The company offers a competitive salary between 25K-40K PHP, along with benefits like performance bonuses and an annual trip.

Qualifications

• 3-5 years of experience in customer service.
• Empathetic and patient in dealing with customers.
• Ability to multitask and handle high call volumes.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Manage and update customer accounts accurately.
• Handle customer complaints and provide effective solutions.

Skills

Strong communication skills

Interpersonal skills

Problem-solving skills

Education

Bachelor’s degree in a relevant field

Job description

A customer service firm in Taguig is looking for a Bpo Customer Service representative with 3-5 years of experience. The role involves providing exceptional service via phone, email, and chat, managing customer accounts, and resolving complaints. Strong communication skills and a bachelor's degree are essential. The company offers a competitive salary between 25K-40K PHP, along with benefits like performance bonuses and an annual trip.