Senior Call Center Specialist - Empathetic Problem Solver

Recruitify_HR; Quezon City; Presencial; PHP 240 000 - 360 000; Tempo integral

Resumo da oferta

Recruitify_HR in Quezon City is seeking a dedicated Customer Service Specialist to join our team. You will handle customer inquiries with professionalism and empathy, providing accurate information about products and services.

You will resolve complaints effectively, document interactions, and strive to meet or exceed performance metrics. The role requires 3–5 years of call center experience, a Bachelor's degree, and strong communication and problem-solving skills, with possible evening/weekend

Qualificações

• Bachelor's degree in a relevant field.
• 3–5 years of experience in a call center or customer service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to work well in a team and under pressure.

Responsabilidades

• Handle customer inquiries with professionalism and empathy.
• Provide accurate information about products and services.
• Resolve customer complaints effectively and in a timely manner.
• Document customer interactions in the database.
• Meet or exceed performance metrics and targets.

Conhecimentos

Excellent communication

Strong problem-solving

Formação académica

Bachelor's degree

Descrição da oferta de emprego

Recruitify_HR in Quezon City is seeking a dedicated Customer Service Specialist to join our team. You will handle customer inquiries with professionalism and empathy, providing accurate information about products and services.

You will resolve complaints effectively, document interactions, and strive to meet or exceed performance metrics. The role requires 3–5 years of call center experience, a Bachelor's degree, and strong communication and problem-solving skills, with possible evening/weekend