Senior Call Center Specialist – Customer Support

Recruitify_HR; Metro Manila; Sur place; PHP 223 000 - 391 000; Plein temps

Résumé du poste

Recruitify_HR in Metro Manila seeks a dedicated call center professional to handle inbound and outbound calls, delivering accurate product and service information to customers. You will resolve issues professionally, maintain thorough records, and collaborate with teams to enhance service processes.

The ideal candidate has 3–5 years in customer service, strong communication, and an empathetic, customer-focused attitude suitable for a fast-paced environment.

Qualifications

• Bachelor's degree in a relevant field preferred.
• 3–5 years of experience in a call center or customer service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Empathetic and customer-focused attitude.
• Ability to work in a fast-paced environment.

Responsabilités

• Handle inbound and outbound customer calls effectively.
• Provide accurate and timely information to customers regarding products and services.
• Resolve customer issues and complaints professionally and efficiently.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes.

Connaissances

Communication skills

Interpersonal skills

Problem-solving

Formation

Bachelor's degree

Description du poste

Recruitify_HR in Metro Manila seeks a dedicated call center professional to handle inbound and outbound calls, delivering accurate product and service information to customers. You will resolve issues professionally, maintain thorough records, and collaborate with teams to enhance service processes.

The ideal candidate has 3–5 years in customer service, strong communication, and an empathetic, customer-focused attitude suitable for a fast-paced environment.