Senior Call Center Specialist – Customer Care & Solutions

Recruitify_HR; Davao Region; On-site; PHP 260,000 - 420,000; Full time

Job summary

Recruitify_HR is seeking a dedicated customer service professional in the Philippines to handle inbound and outbound calls, ensuring customer satisfaction and accurate information delivery. The role emphasizes documenting interactions, resolving complaints, and escalating issues as needed.

Ideal candidates have 3–5 years in call center or customer service, plus strong communication and interpersonal skills, and the ability to thrive in a fast-paced environment while maintaining service quality.

Qualifications

• Educational qualifications: High School Diploma or equivalent.
• Experience: 3–5 years in a call center or customer service role.
• Skills: Excellent communication and interpersonal skills.
• Qualities: Strong problem-solving abilities and a customer-focused mindset.
• Responsibilities and duties: Ability to work in a fast-paced environment and manage stress effectively.

Responsibilities

• Handle inbound and outbound calls with a focus on customer satisfaction.
• Provide accurate information and solutions to customer inquiries.
• Document customer interactions and maintain detailed records.
• Resolve complaints and escalate issues when necessary.
• Work collaboratively with team members to improve service delivery.

Skills

Excellent communication skills

Interpersonal skills

Customer-focused mindset

Problem-solving abilities

Education

High School Diploma or equivalent

Job description

Recruitify_HR is seeking a dedicated customer service professional in the Philippines to handle inbound and outbound calls, ensuring customer satisfaction and accurate information delivery. The role emphasizes documenting interactions, resolving complaints, and escalating issues as needed.

Ideal candidates have 3–5 years in call center or customer service, plus strong communication and interpersonal skills, and the ability to thrive in a fast-paced environment while maintaining service quality.