Senior Call Center Specialist: Customer Care & Issues

Recruitify_HR; Quezon City; On-site; PHP 391,000 - 614,000; Full time

Job summary

Recruitify_HR in Quezon City is seeking a skilled customer service professional to support inbound and outbound calls and provide accurate product information. The role demands 3–5 years in a call center or customer service setting and aBachelor’s degree, with a focus on empathy and customer-focused service in a fast-paced environment. You will collaborate with teammates to continuously improve service processes and maintain thorough interaction records.

Qualifications

• Bachelor’s degree in a relevant field preferred.
• 3–5 years of experience in a call center or customer service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Empathetic and customer-focused attitude.
• Ability to work in a fast-paced environment.

Responsibilities

• Handle inbound and outbound customer calls effectively.
• Provide accurate and timely information to customers regarding products and services.
• Resolve customer issues and complaints professionally and efficiently.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes.

Skills

Communication skills

Interpersonal skills

Problem solving

Empathy

Education

Bachelor’s degree

Job description

Recruitify_HR in Quezon City is seeking a skilled customer service professional to support inbound and outbound calls and provide accurate product information. The role demands 3–5 years in a call center or customer service setting and aBachelor’s degree, with a focus on empathy and customer-focused service in a fast-paced environment. You will collaborate with teammates to continuously improve service processes and maintain thorough interaction records.