Senior Call Center Specialist — Flexible Hours

Recruitify_HR; Pasig; On-site; PHP 279,000 - 446,000; Full time

Job summary

Recruitify_HR is seeking an experienced Customer Service Representative in Metro Manila to handle inquiries via phone and email, provide product information, and resolve issues promptly. You will log interactions and work with the team to improve processes.

The ideal candidate has 5–7 years in a call center or customer service role, excellent communication and interpersonal skills, and the ability to manage high call volumes with timely follow-up, including night/weekend shifts.

Qualifications

• High school diploma or equivalent required.
• 5–7 years of experience in call center or customer service.
• Excellent communication and interpersonal skills.

Responsibilities

• Assist customers by answering inquiries and resolving issues via phone and email.
• Provide detailed information about products and services to enhance understanding.
• Handle customer complaints with professionalism and provide appropriate solutions.
• Maintain logs of customer interactions and transactions in the company database.
• Collaborate with team members and management to improve customer service processes.

Skills

Excellent communication

Interpersonal skills

Education

High school diploma or equivalent

Customer service certification (nice to have)

Job description

Recruitify_HR is seeking an experienced Customer Service Representative in Metro Manila to handle inquiries via phone and email, provide product information, and resolve issues promptly. You will log interactions and work with the team to improve processes.

The ideal candidate has 5–7 years in a call center or customer service role, excellent communication and interpersonal skills, and the ability to manage high call volumes with timely follow-up, including night/weekend shifts.