Senior Call Center Specialist – Customer Experience

Recruitify_HR; Philippines; On-site; PHP 279,000 - 391,000; Full time

Job summary

Recruitify_HR in the Philippines seeks an experienced Customer Support Specialist to handle inbound and outbound calls, delivering exceptional service to clients and resolving inquiries. You will document interactions and maintain accurate records while collaborating with teammates to meet performance targets.

The ideal candidate brings 5–8 years in a call center environment, a Diploma in a relevant field, and strong communication skills to thrive in a fast-paced BPO setting.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to multitask and handle pressure effectively.
• Comfortable in a fast-paced BPO setting.
• Strong problem-solving and customer-centric attitude.

Responsibilities

• Handle inbound and outbound calls in a professional manner.
• Provide exceptional customer service and support to clients.
• Resolve customer issues and inquiries efficiently.
• Document interactions and maintain accurate records in the system.
• Collaborate with team members to achieve performance targets.

Skills

Communication

Interpersonal skills

Multitasking

Pressure handling

Education

Diploma in relevant field

Job description

Recruitify_HR in the Philippines seeks an experienced Customer Support Specialist to handle inbound and outbound calls, delivering exceptional service to clients and resolving inquiries. You will document interactions and maintain accurate records while collaborating with teammates to meet performance targets.

The ideal candidate brings 5–8 years in a call center environment, a Diploma in a relevant field, and strong communication skills to thrive in a fast-paced BPO setting.