Experienced Call Center Specialist – Customer Care

Recruitify_HR; Makati; On-site; PHP 300,000 - 420,000; Full time

Job summary

Recruitify_HR is seeking a customer service professional in Metro Manila to handle inquiries, provide product information, and resolve issues with accuracy and empathy. You will maintain thorough records and collaborate with teammates to improve service delivery.

The role requires 3-5 years in a call center or customer service environment, strong communication skills, and a customer-centric mindset suitable for a fast-paced setting.

Qualifications

• Bachelor’s degree in a relevant field.
• 3-5 years of experience in a call center or customer service role.
• Excellent communication and interpersonal skills.
• Proficient in using call center technology and software.
• Strong problem-solving skills and a customer-centric approach.
• Ability to work in a fast-paced and dynamic environment.

Responsibilities

• Handle customer inquiries promptly and professionally.
• Provide accurate information regarding products and services.
• Resolve customer complaints efficiently and effectively.
• Maintain detailed records of customer interactions.
• Work collaboratively with team members to enhance service delivery.

Skills

Excellent communication

Interpersonal skills

Customer-centric

Problem-solving

Education

Bachelor’s degree

Tools

Call center software

Job description

Recruitify_HR is seeking a customer service professional in Metro Manila to handle inquiries, provide product information, and resolve issues with accuracy and empathy. You will maintain thorough records and collaborate with teammates to improve service delivery.

The role requires 3-5 years in a call center or customer service environment, strong communication skills, and a customer-centric mindset suitable for a fast-paced setting.