Senior Call Center Specialist

Recruitify_HR; Makati; On-site; PHP 240,000 - 360,000; Full time

Job summary

Recruitify_HR is seeking a customer service professional based in the Philippines to handle inquiries and resolve issues efficiently. You will provide accurate information about products and services while maintaining high customer satisfaction through clear communication.

Document all interactions for future reference and collaborate with teammates to continuously improve service delivery in a fast-paced environment.

Qualifications

• Educational qualifications: Bachelor's degree in a relevant field (preferred).
• Experience Level: 13 years of experience in a call center or customer service role.
• Skills and Competencies: Strong verbal and written communication skills.
• Qualities and Traits: Empathetic and patient attitude towards customers.
• Responsibilities and Duties: Ability to multitask and manage stress in a fast-paced environment.

Responsibilities

• Handle customer inquiries and resolve issues in a timely manner.
• Provide accurate information regarding products and services.
• Maintain a high level of customer satisfaction through effective communication.
• Document all interactions with customers for future reference.
• Collaborate with team members to enhance service delivery.

Skills

Communication skills

Education

Bachelor's degree in a relevant field

Job description

Recruitify_HR is seeking a customer service professional based in the Philippines to handle inquiries and resolve issues efficiently. You will provide accurate information about products and services while maintaining high customer satisfaction through clear communication.

Document all interactions for future reference and collaborate with teammates to continuously improve service delivery in a fast-paced environment.