Senior Call Center Specialist

Recruitify_HR; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A dynamic call center is seeking an experienced customer service representative in Quezon City. The role involves handling inbound and outbound calls, addressing customer inquiries, and maintaining records. Candidates should have 3-5 years of experience in a call center environment and a relevant bachelor's degree. Strong communication and problem-solving skills are essential for achieving customer satisfaction targets. This position offers an engaging work environment focused on team collaboration.

Qualifications

• 3-5 years of experience in a call center environment.
• Ability to work in a fast-paced and dynamic environment.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Address customer inquiries, complaints, and service requests effectively.
• Maintain accurate records of customer interactions.

Skills

Excellent communication skills

Interpersonal skills

Ability to multitask

Problem-solving abilities

Customer-centric attitude

Education

Bachelor's degree in a relevant field

Job description

A dynamic call center is seeking an experienced customer service representative in Quezon City. The role involves handling inbound and outbound calls, addressing customer inquiries, and maintaining records. Candidates should have 3-5 years of experience in a call center environment and a relevant bachelor's degree. Strong communication and problem-solving skills are essential for achieving customer satisfaction targets. This position offers an engaging work environment focused on team collaboration.