Senior Call Center Specialist - Customer Experience & CRM

Recruitify_HR; Muntinlupa; On-site; PHP 334,800 - 502,200; Full time

Job summary

Recruitify_HR is seeking a seasoned call center professional to handle inbound and outbound customer calls with professionalism and accuracy. You will provide information, resolve inquiries, and maintain detailed records of interactions.

The role requires excellent verbal and written communication, experience with call center software and CRM tools, and the ability to thrive in a fast-paced environment while meeting individual and team targets.

Qualifications

• Bachelor's degree in a relevant field preferred.
• 13 years of experience in a call center or customer service environment.
• Strong verbal and written communication skills.
• Proficiency in using call center software and CRM tools.
• Patience and empathy towards customers.
• Ability to work in a fast-paced environment and handle multiple tasks.

Responsibilities

• Handle inbound and outbound customer calls effectively and professionally.
• Provide accurate information and assist customers with inquiries and issues.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Achieve individual and team call targets and performance metrics.

Skills

Communication

Written communication

Education

Bachelor's degree

Tools

Call center software

CRM tools

Job description

Recruitify_HR is seeking a seasoned call center professional to handle inbound and outbound customer calls with professionalism and accuracy. You will provide information, resolve inquiries, and maintain detailed records of interactions.

The role requires excellent verbal and written communication, experience with call center software and CRM tools, and the ability to thrive in a fast-paced environment while meeting individual and team targets.