Customer Support Specialist

Recruitify_HR; Taguig; On-site; PHP 267,840 - 468,720; Full time

Job summary

Recruitify_HR is seeking a customer service professional to handle high volumes of inbound and outbound calls. You will identify customer needs, clarify information, research issues, and provide solutions with a patient, empathetic approach.

Applicants should have strong communication and active listening skills and be able to work well in a team environment while maintaining accurate records and following scripts.

Qualifications

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 3-5 years in a call center environment.
• Skills and Competencies: Strong communication skills, problem-solving abilities, and active listening.
• Qualities and Traits: Empathetic, patient, and able to work under pressure.
• Responsibilities and Duties: Ability to work well in a team and contribute to a positive environment.

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner.
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
• Maintain accurate records of customer interactions and transactions.
• Follow communication scripts when handling different topics.
• Keep records of customer complaints and escalation issues when necessary.

Skills

Communication

Active listening

Problem-solving

Education

Bachelor's degree in a relevant field

Job description

Recruitify_HR is seeking a customer service professional to handle high volumes of inbound and outbound calls. You will identify customer needs, clarify information, research issues, and provide solutions with a patient, empathetic approach.

Applicants should have strong communication and active listening skills and be able to work well in a team environment while maintaining accurate records and following scripts.