Senior Customer Experience Specialist

Recruitify_HR; Philippines; On-site; PHP 400,000 - 600,000; Full time

Job summary

Recruitify_HR is seeking an experienced customer service professional to assist customers with inquiries and provide accurate information. The role focuses on resolving complaints efficiently while maintaining in-depth knowledge of products and services.

The candidate should have 5–10 years of customer service experience, demonstrate empathy, excellent communication, and conflict-resolution skills, and be flexible with hours, including evenings and weekends.

Qualifications

• Bachelor’s degree in a relevant field.
• 5–10 years of experience in customer service.
• Excellent communication and interpersonal skills.
• Problem-solving abilities and conflict resolution.
• Patience and empathy towards customers.
• Ability to work in a fast-paced environment.
• Flexible hours, including evenings and weekends.

Responsibilities

• Assist customers with inquiries and provide accurate information.
• Resolve customer complaints efficiently and professionally.
• Maintain a high level of product and service knowledge.
• Document customer interactions and follow up on outstanding issues.
• Collaborate with team members to improve service delivery.

Skills

Communication

Interpersonal skills

Problem solving

Conflict resolution

Patience and empathy

Education

Bachelor’s degree in a relevant field

Job description

Recruitify_HR is seeking an experienced customer service professional to assist customers with inquiries and provide accurate information. The role focuses on resolving complaints efficiently while maintaining in-depth knowledge of products and services.

The candidate should have 5–10 years of customer service experience, demonstrate empathy, excellent communication, and conflict-resolution skills, and be flexible with hours, including evenings and weekends.