Senior Call Center Specialist

Recruitify_HR; Taguig; On-site; PHP 267,840 - 468,720; Full time

Job summary

Recruitify_HR in Taguig, Philippines is seeking a customer service professional to handle inbound and outbound calls, provide accurate information, and resolve inquiries. You will maintain detailed records of interactions and work with teammates to improve service delivery.

Ideal candidates have a bachelor's degree, about 13 years of experience in a call center environment, and strong verbal and written communication skills with proficiency in call center software and CRM tools.

Qualifications

• Bachelor's degree preferred.
• 13 years of experience in a call center/customer service environment.
• Strong verbal and written communication skills.
• Experience with call center software and CRM tools.

Responsibilities

• Handle inbound and outbound customer calls effectively and professionally.
• Provide accurate information and assist customers with inquiries and issues.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Achieve individual and team call targets and performance metrics.

Skills

Verbal communication

Written communication

Patience & empathy

Education

Bachelor's degree (preferred)

Tools

Call center software

CRM tools

Job description

Recruitify_HR in Taguig, Philippines is seeking a customer service professional to handle inbound and outbound calls, provide accurate information, and resolve inquiries. You will maintain detailed records of interactions and work with teammates to improve service delivery.

Ideal candidates have a bachelor's degree, about 13 years of experience in a call center environment, and strong verbal and written communication skills with proficiency in call center software and CRM tools.