Call Center Specialist: Customer Care & Resolution

Recruitify_HR; Cebu City; On-site; PHP 290,000 - 424,000; Full time

Job summary

Recruitify_HR is seeking a customer service representative to handle inbound calls and inquiries in a fast-paced environment. You will provide information, resolve issues, and document interactions in the system.

This role emphasizes collaboration with teammates, adherence to protocols, and delivering a positive customer experience while supporting call center goals. A Bachelor's degree is preferred and 1–3 years in a similar role helps.

Qualifications

• Bachelor's degree in a related field preferred.
• 1-3 years of experience in a call center or customer service role.
• Excellent communication and interpersonal skills.
• Ability to follow company protocols and procedures.

Responsibilities

• Manage incoming calls and customer inquiries efficiently.
• Provide accurate information and resolve customer issues effectively.
• Document call details and customer interactions in the system.
• Maintain a positive customer experience ensuring satisfaction.
• Collaborate with team members to achieve call center goals.

Skills

Communication skills

Interpersonal skills

Education

Bachelor's degree

Job description

Recruitify_HR is seeking a customer service representative to handle inbound calls and inquiries in a fast-paced environment. You will provide information, resolve issues, and document interactions in the system.

This role emphasizes collaboration with teammates, adherence to protocols, and delivering a positive customer experience while supporting call center goals. A Bachelor's degree is preferred and 1–3 years in a similar role helps.