Senior Customer Service Specialist – CRM & Training

Recruitify_HR; Philippines; On-site; PHP 391,000 - 614,000; Full time

Job summary

Recruitify_HR in the Philippines seeks a dedicated customer service professional to handle inquiries via phone, email, and chat. You will resolve issues professionally, maintain CRM records, and collaborate on process improvements. Training new teammates on service protocols is part of the role.

The ideal candidate has 3-5 years of customer service experience, strong communication, and a customer-centric mindset, thriving in a fast-paced setting with high engagement.

Qualifications

• Bachelor’s degree in a relevant field.
• 3-5 years of experience in customer service.
• Strong communication, problem-solving, and customer-centric attitude.

Responsibilities

• Provide excellent customer service through phone, email, and chat support.
• Resolve customer inquiries and complaints in a timely and professional manner.
• Maintain detailed records of customer interactions using the CRM system.
• Collaborate with team members to improve processes and enhance customer satisfaction.
• Train new team members on customer service protocols and best practices.

Skills

Strong communication skills

Problem-solving abilities

Customer-centric attitude

Patience

Empathy

Education

Bachelor's degree in a relevant field

Tools

CRM software

Job description

Recruitify_HR in the Philippines seeks a dedicated customer service professional to handle inquiries via phone, email, and chat. You will resolve issues professionally, maintain CRM records, and collaborate on process improvements. Training new teammates on service protocols is part of the role.

The ideal candidate has 3-5 years of customer service experience, strong communication, and a customer-centric mindset, thriving in a fast-paced setting with high engagement.