Customer Care Specialist – Call Center

Recruitify_HR; Metro Manila; On-site; PHP 279,000 - 390,600; Full time

Job summary

Recruitify HR is seeking a customer service professional to handle incoming calls and assist customers with inquiries and issues. You will provide accurate information about products and services and document all interactions for follow-up on unresolved cases.

The role emphasizes meeting performance metrics related to call handling and customer satisfaction, with collaboration across team members to continuously improve service delivery.

Qualifications

• Bachelor's degree in a relevant field preferred.
• Experience level: 2 years.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Customer-oriented mindset and problem-solving abilities.

Responsibilities

• Handle incoming calls and assist customers with inquiries and issues.
• Provide accurate information about products and services.
• Document customer interactions and follow up on unresolved issues.
• Achieve performance metrics related to call handling and customer satisfaction.
• Collaborate with team members to improve service delivery.

Skills

Communication skills

Interpersonal skills

Education

Bachelor's degree

Job description

Recruitify HR is seeking a customer service professional to handle incoming calls and assist customers with inquiries and issues. You will provide accurate information about products and services and document all interactions for follow-up on unresolved cases.

The role emphasizes meeting performance metrics related to call handling and customer satisfaction, with collaboration across team members to continuously improve service delivery.