Experienced Call Center Specialist

Recruitify_HR; Metro Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

Recruitify HR is seeking a customer service professional in a fast-paced, target-driven environment. The role focuses on delivering excellent service via phone, email and chat while resolving queries and maintaining accurate records.

The ideal candidate has 3-5 years of experience, a Diploma in a relevant field, and strong communication skills to effectively engage with customers and teammates.

Qualifications

• Educational qualifications: Diploma in a relevant field.
• Experience Level: 3-5 years.
• Skills and Competencies: Strong communication and interpersonal skills.
• Responsibilities and Duties: Ability to manage multiple tasks and prioritize effectively.
• Qualities and Traits: Patience and empathy towards customers.
• Working Conditions: Fast-paced and target-driven environment.

Responsibilities

• Provide excellent customer service via phone, email, and chat.
• Resolve customer queries and complaints efficiently while maintaining a positive demeanor.
• Document customer interactions and update account information accurately.
• Conduct follow-up communications to ensure customer satisfaction.
• Collaborate with team members to improve service delivery and customer experience.

Skills

Strong communication and interpersonal

Education

Diploma in a relevant field

Job description

Recruitify HR is seeking a customer service professional in a fast-paced, target-driven environment. The role focuses on delivering excellent service via phone, email and chat while resolving queries and maintaining accurate records.

The ideal candidate has 3-5 years of experience, a Diploma in a relevant field, and strong communication skills to effectively engage with customers and teammates.