Customer Care Specialist - Call Center & CRM Pro

Recruitify_HR; Philippines; On-site; PHP 360,000 - 480,000; Full time

Job summary

Recruitify HR is seeking a dedicated Call Center Representative in the Philippines to handle inbound and outbound customer calls with professionalism. You will provide accurate information, assist with inquiries, and maintain detailed records of interactions and transactions.

Collaborate with teammates to improve service delivery, meet individual and team call targets, and contribute to customer satisfaction in a fast-paced environment.

Qualifications

• Bachelor's degree in a relevant field.
• 1-3 years of experience in a call center or customer service environment.
• Strong verbal and written communication skills.
• Proficiency in using call center software and CRM tools.
• Patience and empathy towards customers.
• Ability to work in a fast-paced environment and handle multiple tasks.

Responsibilities

• Handle inbound and outbound customer calls effectively and professionally.
• Provide accurate information and assist customers with inquiries and issues.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Achieve individual and team call targets and performance metrics.

Skills

Verbal and written communication

Call center software proficiency

CRM tools proficiency

Patience and empathy

Education

Bachelor's degree in a relevant field

Tools

Call center software

CRM tools

Job description

Recruitify HR is seeking a dedicated Call Center Representative in the Philippines to handle inbound and outbound customer calls with professionalism. You will provide accurate information, assist with inquiries, and maintain detailed records of interactions and transactions.

Collaborate with teammates to improve service delivery, meet individual and team call targets, and contribute to customer satisfaction in a fast-paced environment.