Senior Call Center Specialist

Recruitify_HR; Metro Manila; On-site; PHP 360,000 - 540,000; Full time

Job summary

Recruitify_HR in the Philippines is seeking an experienced call center professional to handle inbound and outbound calls, provide stellar customer support, and resolve issues efficiently. This role requires a diploma and 5–7 years of call center experience, along with excellent communication and multitasking abilities.

You will document interactions, collaborate with teammates to improve service quality, and strive to meet performance metrics in a fast-paced environment.

Qualifications

• Diploma in any relevant field.
• 5–7 years of experience in a call center environment.
• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively.
• Customer-focused with a positive attitude.

Responsibilities

• Handle inbound and outbound calls professionally.
• Provide customer support and resolve issues effectively.
• Document customer interactions and feedback accurately.
• Collaborate with team members to enhance service quality.
• Meet performance metrics and targets consistently.

Skills

Strong communication and interpersonal

Education

Diploma in any relevant field

Job description

Recruitify_HR in the Philippines is seeking an experienced call center professional to handle inbound and outbound calls, provide stellar customer support, and resolve issues efficiently. This role requires a diploma and 5–7 years of call center experience, along with excellent communication and multitasking abilities.

You will document interactions, collaborate with teammates to improve service quality, and strive to meet performance metrics in a fast-paced environment.