Call Center Customer Support Specialist

Recruitify_HR; Quezon; On-site; PHP 240,000 - 360,000; Full time

Job summary

Recruitify_HR is seeking a dedicated Customer Service Representative in the Philippines to deliver excellent support via phone, email, and chat. You will address queries, document interactions, and update account information while maintaining a positive, empathetic approach.

The role emphasizes multitasking in a fast-paced, target-driven environment, requiring strong communication skills and the ability to prioritize effectively to ensure high customer satisfaction.

Qualifications

• Diploma in a relevant field is required.
• Experience with customer service roles is preferred.
• Strong communication and interpersonal skills are essential.
• Ability to manage multiple tasks and prioritize effectively.
• Patience and empathy towards customers are important.

Responsibilities

• Provide excellent customer service via phone, email, and chat.
• Resolve customer queries and complaints efficiently while maintaining a positive demeanor.
• Document customer interactions and update account information accurately.
• Conduct follow-up communications to ensure customer satisfaction.
• Collaborate with team members to improve service delivery and customer experience.

Skills

Strong communication

Interpersonal skills

Multitasking

Prioritization

Empathy

Education

Diploma in a relevant field

Job description

Recruitify_HR is seeking a dedicated Customer Service Representative in the Philippines to deliver excellent support via phone, email, and chat. You will address queries, document interactions, and update account information while maintaining a positive, empathetic approach.

The role emphasizes multitasking in a fast-paced, target-driven environment, requiring strong communication skills and the ability to prioritize effectively to ensure high customer satisfaction.