Senior Call Center Agent – Customer Care Expert

Recruitify_HR; Taguig; On-site; PHP 558,000 - 781,000; Full time

Job summary

Recruitify_HR is seeking an experienced call center professional to handle inbound and outbound calls with professionalism, delivering outstanding customer service in a fast-paced BPO setting.

The role emphasizes documenting interactions, resolving issues efficiently, and collaborating with teammates to achieve performance targets while leveraging strong communication and problem-solving skills.

Qualifications

• Diploma in any relevant field preferred.
• 5–8 years of experience in a call center environment.
• Excellent communication and interpersonal skills.
• Ability to multitask and handle pressure effectively.
• Comfortable in a fast-paced BPO setting.
• Strong problem-solving skills and a customer-centric attitude.

Responsibilities

• Handle inbound and outbound calls in a professional manner.
• Provide exceptional customer service and support to clients.
• Resolve customer issues and inquiries efficiently.
• Document interactions and maintain accurate records in the system.
• Collaborate with team members to achieve performance targets.

Skills

Excellent communication

Interpersonal skills

Education

Diploma in any relevant field

Job description

Recruitify_HR is seeking an experienced call center professional to handle inbound and outbound calls with professionalism, delivering outstanding customer service in a fast-paced BPO setting.

The role emphasizes documenting interactions, resolving issues efficiently, and collaborating with teammates to achieve performance targets while leveraging strong communication and problem-solving skills.