Senior Call Center Specialist - Flexible Hours

Recruitify_HR; Pasig; On-site; PHP 391,000 - 580,000; Full time

Job summary

Recruitify_HR, based in the Philippines, is seeking an experienced customer service professional to handle inbound and outbound calls, providing accurate information about products and services while resolving inquiries and complaints with professionalism.

The role requires 5–8 years in a call center or customer service environment, strong verbal communication, and the ability to work in a fast-paced setting, including evenings and weekends.

Qualifications

• Bachelor’s degree in communications or related field.
• 5–8 years of experience in a call center or customer service environment.
• Strong verbal communication skills and problem-solving abilities.

Responsibilities

• Handle inbound and outbound customer calls with professionalism.
• Provide accurate information regarding products and services.
• Resolve customer inquiries and complaints effectively.
• Document all customer interactions in the database.
• Collaborate with team members to improve customer service processes.

Skills

Verbal communication

Problem-solving

Customer service orientation

Education

Bachelor’s degree in communications

Job description

Recruitify_HR, based in the Philippines, is seeking an experienced customer service professional to handle inbound and outbound calls, providing accurate information about products and services while resolving inquiries and complaints with professionalism.

The role requires 5–8 years in a call center or customer service environment, strong verbal communication, and the ability to work in a fast-paced setting, including evenings and weekends.