Senior Call Center & Customer Support Specialist

Recruitify_HR; Pasig; On-site; PHP 334,800 - 446,400; Full time

Job summary

A recruitment company in the Philippines is looking for an experienced customer service representative to provide outstanding support to clients over the phone. The ideal candidate should have 13 years of experience in a call center or customer service role, with strong communication and interpersonal skills. A bachelor's degree in a relevant field is preferred. Responsibilities include handling inquiries, resolving issues, and documenting interactions. This position requires the ability to work in a fast-paced environment.

Qualifications

• 13 years of experience in a call center or customer service role.
• Ability to work in a fast-paced environment.
• Patience and a customer-oriented mindset.

Responsibilities

• Provide outstanding customer service and support to clients over the phone.
• Handle incoming calls and respond to customer inquiries effectively.
• Resolve customer issues and complaints in a timely manner.
• Document all interactions and maintain accurate records.
• Collaborate with team members to improve service delivery.

Skills

Strong communication skills

Interpersonal skills

Proficiency in call center software

Education

Bachelor's degree in a relevant field

Job description

A recruitment company in the Philippines is looking for an experienced customer service representative to provide outstanding support to clients over the phone. The ideal candidate should have 13 years of experience in a call center or customer service role, with strong communication and interpersonal skills. A bachelor's degree in a relevant field is preferred. Responsibilities include handling inquiries, resolving issues, and documenting interactions. This position requires the ability to work in a fast-paced environment.