Call Center Support Specialist

Recruitify_HR; Quezon City; On-site; PHP 200,880 - 267,840; Full time

Job summary

Recruitify HR in the Philippines is seeking a dedicated customer service representative to handle inbound calls and inquiries. You will provide solution-oriented responses, document interactions accurately, and collaborate with team members to enhance service quality.

The role requires excellent verbal communication, patience, and strong problem-solving abilities, with alternating shifts including evenings and weekends in a fast-paced environment.

Qualifications

• Bachelor's degree preferred.
• Less than 1 year of experience in customer service or call center.
• Excellent verbal communication and interpersonal skills.
• Patience and strong problem-solving ability.
• Working conditions include alternating shifts, evenings and weekends.

Responsibilities

• Manage incoming calls and customer inquiries professionally.
• Provide solutions to customer issues and questions effectively.
• Document all customer interactions in the system accurately.
• Collaborate with team members and support functions to improve customer service.
• Maintain confidentiality of customer information at all times.

Skills

Verbal communication

Interpersonal skills

Problem solving

Education

Bachelor's degree in a relevant field

Job description

Recruitify HR in the Philippines is seeking a dedicated customer service representative to handle inbound calls and inquiries. You will provide solution-oriented responses, document interactions accurately, and collaborate with team members to enhance service quality.

The role requires excellent verbal communication, patience, and strong problem-solving abilities, with alternating shifts including evenings and weekends in a fast-paced environment.