Senior Call Center Specialist

Recruitify_HR; Pasig; On-site; PHP 279,000 - 446,400; Full time

Job summary

Recruitify_HR in the Philippines is seeking a customer service professional to handle inquiries, resolve issues promptly, and provide accurate information about products and services from its Pasig office. You'll document interactions and collaborate with the team to improve service delivery.

The ideal candidate has a bachelor's degree, 13 years in call center or customer service, and strong verbal and written communication, with an empathetic and patient attitude to manage stress in a

Qualifications

• Bachelor's degree in a relevant field preferred.
• 13 years of experience in a call center or customer service role.
• Strong verbal and written communication skills.
• Empathetic and patient attitude towards customers.
• Ability to multitask and manage stress in a fast-paced environment.

Responsibilities

• Handle customer inquiries and resolve issues in a timely manner.
• Provide accurate information regarding products and services.
• Maintain a high level of customer satisfaction through effective communication.
• Document all interactions with customers for future reference.
• Collaborate with team members to enhance service delivery.

Skills

Verbal communication

Written communication

Empathy

Multitasking

Stress management

Education

Bachelor's degree (preferred)

Job description

Recruitify_HR in the Philippines is seeking a customer service professional to handle inquiries, resolve issues promptly, and provide accurate information about products and services from its Pasig office. You'll document interactions and collaborate with the team to improve service delivery.

The ideal candidate has a bachelor's degree, 13 years in call center or customer service, and strong verbal and written communication, with an empathetic and patient attitude to manage stress in a