Customer Support Specialist — Call Center

Recruitify_HR; Taguig; On-site; PHP 240,000 - 360,000; Full time

Job summary

Recruitify_HR seeks a customer service specialist in Metro Manila to handle incoming calls and inquiries with professionalism, providing accurate information and following scripts to address topics.

The role focuses on identifying customer needs, ensuring satisfaction, and maintaining thorough records. It suits candidates with 1–3 years in call center or customer service environments and a diploma or equivalent qualification. The position is typically full-time in a fast-paced team setting.

Qualifications

• Must have strong verbal communication and active listening skills.
• Diploma or equivalent in a relevant field.

Responsibilities

• Handle incoming calls and customer inquiries professionally.
• Provide accurate, valid, and complete information using the right methods/tools.
• Follow communication scripts when handling different topics.
• Identify and assess customers' needs to achieve satisfaction.
• Keep records of customer interactions and transactions.

Skills

Verbal communication

Active listening

Education

Diploma or equivalent in a relevant field

Job description

Recruitify_HR seeks a customer service specialist in Metro Manila to handle incoming calls and inquiries with professionalism, providing accurate information and following scripts to address topics.

The role focuses on identifying customer needs, ensuring satisfaction, and maintaining thorough records. It suits candidates with 1–3 years in call center or customer service environments and a diploma or equivalent qualification. The position is typically full-time in a fast-paced team setting.