Experienced Call Center Specialist

Recruitify_HR; Metro Manila; On-site; PHP 45,000 - 65,000; Full time

Job summary

Recruitify HR in Metro Manila is seeking a seasoned customer service professional to manage inbound and outbound calls, ensuring high satisfaction and timely resolution of inquiries. You will document call details according to SOPs and contribute to process improvements.

The ideal candidate has 5–7 years of experience, a bachelor's degree in a relevant field, excellent communication skills, proficiency with customer management software, and the ability to work under pressure while delivering

Qualifications

• Bachelor's degree in a relevant field
• 5-7 years experience
• Excellent communication and interpersonal skills

Responsibilities

• Handle inbound and outbound calls efficiently while maintaining a high level of customer satisfaction.
• Resolve customer inquiries and complaints in a timely manner.
• Document call information according to standard operating procedures.
• Collaborate with team members and management to improve service processes.
• Maintain knowledge of product offerings and promotions to enhance customer interactions.

Skills

Excellent communication

Interpersonal skills

CRM software

Problem-solving

Pressure handling

Education

Bachelor's degree

Job description

Recruitify HR in Metro Manila is seeking a seasoned customer service professional to manage inbound and outbound calls, ensuring high satisfaction and timely resolution of inquiries. You will document call details according to SOPs and contribute to process improvements.

The ideal candidate has 5–7 years of experience, a bachelor's degree in a relevant field, excellent communication skills, proficiency with customer management software, and the ability to work under pressure while delivering