Experienced Call Center Specialist

Recruitify_HR; Pasay; On-site; PHP 290,000 - 424,000; Full time

Job summary

Recruitify_HR in Pasay, Metro Manila, Philippines, is seeking an experienced Call Center Specialist to manage inbound and outbound calls, deliver excellent customer service, and document interactions. The role requires 3–5 years in a call center, a diploma, and strong communication skills.

The candidate should be empathetic, patient, and able to work effectively under pressure while collaborating with peers to meet performance targets.

Qualifications

• Diploma in a relevant field.
• 3–5 years of experience in a call center environment.
• Strong verbal and written communication skills.
• Proficiency with call center technology and software.
• Empathetic and patient with customers.
• Ability to work effectively in a high-pressure environment.

Responsibilities

• Manage inbound and outbound calls in a timely manner.
• Provide excellent customer service by addressing inquiries and resolving issues.
• Document call information and update customer records accurately.
• Enhance customer satisfaction by delivering knowledgeable support.
• Collaborate with team members to meet performance goals and service levels.

Skills

Verbal communication

Written communication

Empathy

Patience

Ability under pressure

Education

Diploma in relevant field

Tools

Call center software

Job description

Recruitify_HR in Pasay, Metro Manila, Philippines, is seeking an experienced Call Center Specialist to manage inbound and outbound calls, deliver excellent customer service, and document interactions. The role requires 3–5 years in a call center, a diploma, and strong communication skills.

The candidate should be empathetic, patient, and able to work effectively under pressure while collaborating with peers to meet performance targets.