Senior Call Center Specialist

Recruitify_HR; Pasay; On-site; PHP 446,400 - 781,200; Full time

Job summary

Recruitify HR is seeking a seasoned customer service professional to handle inbound and outbound calls, resolve inquiries, and document interactions according to SOPs. You will collaborate with team members and management to improve service processes and stay informed about product offerings and promotions.

The ideal candidate has a Bachelor's degree and 5-7 years of experience, with excellent communication skills and proficiency in CRM software and MS Office.

Qualifications

• Bachelor's degree in a relevant field is required.
• 5-7 years of experience in customer service or call center roles.
• Excellent communication and interpersonal skills are essential.
• Proficiency in computer applications and customer management software is required.
• Strong problem-solving ability and ability to work under pressure.

Responsibilities

• Handle inbound and outbound calls efficiently while maintaining high customer satisfaction.
• Resolve customer inquiries and complaints promptly.
• Document call information according to SOPs.
• Collaborate with team and management to improve service processes.
• Maintain knowledge of product offerings and promotions to enhance interactions.

Skills

Customer service

Communication

CRM software

Problem solving

Education

Bachelor's degree

Tools

MS Office

CRM software

Job description

Recruitify HR is seeking a seasoned customer service professional to handle inbound and outbound calls, resolve inquiries, and document interactions according to SOPs. You will collaborate with team members and management to improve service processes and stay informed about product offerings and promotions.

The ideal candidate has a Bachelor's degree and 5-7 years of experience, with excellent communication skills and proficiency in CRM software and MS Office.