Senior Call Center Specialist | Flexible Hours

Recruitify_HR; Taguig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading recruitment firm is seeking a Customer Service Representative to manage inbound and outbound calls, provide guidance to customers, and resolve complaints effectively. Candidates should possess a Bachelor's degree and have at least 3 years of experience in a call center or customer service environment. Strong verbal communication and problem-solving abilities are essential for this role, which may require flexible working hours. Join us in improving service quality and customer satisfaction.

Qualifications

• Minimum of 3 years of experience in a call center or customer service role.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Manage inbound and outbound customer calls professionally and efficiently.
• Provide accurate information and guidance to customers on products and services.
• Resolve customer complaints and issues in a timely manner.
• Document all customer interactions and maintain comprehensive records.
• Collaborate with team members to improve service quality.

Skills

Excellent verbal communication skills

Interpersonal skills

Problem-solving abilities

Customer-oriented mindset

Education

Bachelor's degree in any field

Job description

A leading recruitment firm is seeking a Customer Service Representative to manage inbound and outbound calls, provide guidance to customers, and resolve complaints effectively. Candidates should possess a Bachelor's degree and have at least 3 years of experience in a call center or customer service environment. Strong verbal communication and problem-solving abilities are essential for this role, which may require flexible working hours. Join us in improving service quality and customer satisfaction.