Customer Service Call Center Pro

iQor (branded as iQor CXBPO™); Iloilo; On-site; PHP 268,000 - 446,000; Full time

Job summary

iQor (branded as iQor CXBPO™) in the Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to their customers via phone.

You will handle a high volume of calls, listen to customers, resolve inquiries, and strive for first-contact resolution while maintaining accuracy and a positive, empathetic attitude. Flexible shifts including nights and weekends are required.

Qualifications

• Experience in customer service in a call center or retail setting is preferred.
• Ability to work independently and in a team.
• Predictable and consistent attendance is essential.
• Flexible to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members.
• Understand and strive to meet call center metrics while providing excellent service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take ownership of customer needs.
• Educate customers about clients' products and services.

Skills

Customer service

Teamwork

Attendance

Adaptability

Communication

Education

High school diploma

Job description

iQor (branded as iQor CXBPO™) in the Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to their customers via phone.

You will handle a high volume of calls, listen to customers, resolve inquiries, and strive for first-contact resolution while maintaining accuracy and a positive, empathetic attitude. Flexible shifts including nights and weekends are required.