Customer Service Agent - Growth Path & Award-Winning Training

iQor (branded as iQor CXBPO™); Mabalacat; Hybrid; PHP 179,000 - 290,000; Full time

Job summary

iQor (branded as iQor CXBPO™) in the Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to their customers via phone. You will handle a high volume of inbound or outbound calls and strive for a positive caller experience while following client guidelines.

The role requires dependable attendance, ability to work independently and in a team, and a proactive approach to resolving issues.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, call center or retail preferred.
• Ability to work independently and in a team.
• Predictable and consistent attendance is essential.
• Flexible to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and contact customers with clear communication.
• Build lasting relationships with clients and customers based on trust.
• Meet productivity and quality standards and strive for first call resolution.
• Educate customers about clients' products and services.
• Follow instructions for effective one-call resolution.

Skills

Customer service

Communication

Teamwork

Attendance reliability

Education

High school diploma or equivalent

Job description

iQor (branded as iQor CXBPO™) in the Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to their customers via phone. You will handle a high volume of inbound or outbound calls and strive for a positive caller experience while following client guidelines.

The role requires dependable attendance, ability to work independently and in a team, and a proactive approach to resolving issues.