Dynamic Call Center Agent - Customer Support

iQor, Inc.; Cagayan de Oro; On-site; PHP 180,000 - 300,000; Full time

Job summary

iQor, Inc. in the Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients and deliver remarkable service via phone.

Agents will handle a high volume of inbound or outbound calls, listen to customers, resolve inquiries, and strive for first call resolution while maintaining accuracy and empathy. The role requires a high school diploma, the ability to work independently or in a team, and flexible shifts including nights and weekends; consistent

Qualifications

• Experience in a call center or retail service.
• Ability to work independently and in a team.
• Excellent attendance is essential.
• Flexibility to work nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy.
• Place outbound calls and communicate with enthusiasm to customers.
• Meet department productivity and quality standards.
• Strive for first call resolution and take ownership of customer needs.
• Educate customers about our clients' products and services.

Skills

Customer service

Teamwork

Accuracy

Attendance

Flexible shifts

Education

High school diploma

Job description

iQor, Inc. in the Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients and deliver remarkable service via phone.

Agents will handle a high volume of inbound or outbound calls, listen to customers, resolve inquiries, and strive for first call resolution while maintaining accuracy and empathy. The role requires a high school diploma, the ability to work independently or in a team, and flexible shifts including nights and weekends; consistent