Senior Call Center Agent - Growth & Training

iQor, Inc.; Dasmariñas; On-site; PHP 240,000 - 360,000; Full time

Job summary

iQor is seeking polite, professional Customer Service Call Center Agents to represent our clients by providing remarkable service to their customers via phone. You will handle a high volume of calls, listen to customers, resolve inquiries, and deliver accurate responses while maintaining a positive experience.

This role emphasizes ownership, teamwork, and meeting quality standards. We offer training, a supportive culture, and opportunities to grow within a global company.

Qualifications

• Customer service experience in a call center or retail environment is preferred.
• Ability to work independently and in a team.
• Maintain accuracy and production standards.
• Predictable and consistent attendance is essential.
• Shifts may include nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy.
• Place outbound calls with enthusiasm.
• Build lasting relationships with clients and customers.
• Meet call center productivity and quality standards.
• Aim for first call resolution and own customer needs.
• Deliver excellent and timely resolution of inquiries and concerns.
• Educate customers about our clients' products and services.

Skills

Customer service

Independent work

Accuracy

Attendance

Flexibility

Education

High school diploma or equivalent

G.E.D./Trade-Vocational certificate

Job description

iQor is seeking polite, professional Customer Service Call Center Agents to represent our clients by providing remarkable service to their customers via phone. You will handle a high volume of calls, listen to customers, resolve inquiries, and deliver accurate responses while maintaining a positive experience.

This role emphasizes ownership, teamwork, and meeting quality standards. We offer training, a supportive culture, and opportunities to grow within a global company.