Dynamic Customer Care Agent – Call Center

iQor, Inc.; Mabalacat; On-site; PHP 290,000 - 424,000; Full time

Job summary

iQor, Inc. is seeking polite, professional Customer Service Call Center Agents to represent our clients by providing remarkable service to their customers via phone.

You will handle a high volume of calls and strive to create a positive experience for every caller, listening to needs and delivering accurate responses. This role requires a high school diploma, the ability to work independently or in a team, and reliable attendance.

Qualifications

• Experience in a transaction-based environment such as a call center or retail.
• Ability to work independently and in a team.
• Maintain accuracy and production standards.
• Predictable and consistent attendance.
• Flexibility to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients and customers.
• Meet call center metrics and ensure quality service.
• Strive for first call resolution and ownership of customer needs.
• Provide accurate information about products and services.
• Educate customers about our clients' products and services.

Skills

Customer service

Teamwork

Attention to detail

Attendance

Shift flexibility

Education

High school diploma or equivalent

Job description

iQor, Inc. is seeking polite, professional Customer Service Call Center Agents to represent our clients by providing remarkable service to their customers via phone.

You will handle a high volume of calls and strive to create a positive experience for every caller, listening to needs and delivering accurate responses. This role requires a high school diploma, the ability to work independently or in a team, and reliable attendance.