Customer Service Call Center Agent - Growth & Training

iQor, Inc.; Dasmariñas; On-site; PHP 279,000 - 391,000; Full time

Job summary

iQor, Inc. is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service via phone.

You will handle a high volume of inbound or outbound calls and strive to create a positive experience for each caller. Detailed responsibilities include greeting customers, addressing inquiries, meeting productivity and quality standards, and taking ownership of customer needs while educating them about our clients' products and services.

Qualifications

• Experience in customer service in a transaction-based environment (call center or retail).
• Ability to work independently and in a team.
• Maintain accuracy and production standards.
• Predictable and consistent attendance is essential.
• Flexibility to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients products and services.

Skills

Customer service

Call center experience

Teamwork

Attendance

Flexible shifts

Education

High school diploma or equivalent

Job description

iQor, Inc. is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service via phone.

You will handle a high volume of inbound or outbound calls and strive to create a positive experience for each caller. Detailed responsibilities include greeting customers, addressing inquiries, meeting productivity and quality standards, and taking ownership of customer needs while educating them about our clients' products and services.