Customer Service Call Center Agent | Growth & Training

iQor, Inc.; Mabalacat; On-site; PHP 268,000 - 402,000; Full time

Job summary

iQor, Inc. is seeking a polite, professional Customer Service Call Center Agent to represent our clients by delivering remarkable service to customers via phone. You will handle a high volume of inbound and outbound calls, address inquiries, and seek to create a positive experience for each caller.

Consistent attendance and teamwork are essential. The role requires a high school diploma or equivalent, the ability to work independently or with a team, and flexibility to work various shifts,

Qualifications

• Experience in customer service roles, preferably in call centers or retail environments.
• Ability to work independently and in a team to meet performance goals.
• Strong attendance and reliability are essential for this role.

Responsibilities

• Answer inbound calls with energy and professionalism.
• Place outbound calls and communicate clearly to customers.
• Build lasting relationships with clients and customers based on trust.
• Meet productivity and quality targets for customer service.
• Strive for first call resolution and ownership of customer needs.
• Follow instructions for one-call resolution where applicable.
• Educate customers about products and services during calls.

Skills

Customer service experience

Teamwork

Attendance reliability

Multitasking

Communication skills

Education

High school diploma or equivalent

Job description

iQor, Inc. is seeking a polite, professional Customer Service Call Center Agent to represent our clients by delivering remarkable service to customers via phone. You will handle a high volume of inbound and outbound calls, address inquiries, and seek to create a positive experience for each caller.

Consistent attendance and teamwork are essential. The role requires a high school diploma or equivalent, the ability to work independently or with a team, and flexibility to work various shifts,