Customer Experience Agent — Growth & Award-Winning Training

iQor, Inc.; Manila; On-site; PHP 248,000 - 344,000; Full time

Job summary

iQor, Inc. is seeking polite, professional Customer Service Call Center Agents to represent our clients by providing remarkable service to their customers via phone.

You will handle a high volume of inbound or outbound calls and work to create a positive experience for each caller. Responsibilities include greeting customers, making outbound calls, building trustful relationships, and aiming for first call resolution while maintaining productivity and quality standards.

Qualifications

• Experience in customer service in a transaction-based environment such as a call center or retail location.
• Ability to work independently and in a team.
• Ability to maintain accuracy and production standards.
• Predictable and consistent attendance.
• Flexible to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and engage customers actively.
• Build lasting relationships with clients, customers, and team members based on trust.
• Understand and strive to meet call center metrics while providing excellent service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take ownership of customer needs.
• Communicate and follow instructions for one-call resolution.
• Deliver excellent customer service through timely resolution of inquiries.
• Educate customers about our clients' products and services.

Skills

Customer service experience

Teamwork

Attention to accuracy

Attendance reliability

Flexible shifts

Education

High school diploma or equivalent

G.E.D. or Vocational certificate

Job description

iQor, Inc. is seeking polite, professional Customer Service Call Center Agents to represent our clients by providing remarkable service to their customers via phone.

You will handle a high volume of inbound or outbound calls and work to create a positive experience for each caller. Responsibilities include greeting customers, making outbound calls, building trustful relationships, and aiming for first call resolution while maintaining productivity and quality standards.