Customer Service Trainee — Growth Path & Training

iQor, Inc.; Iloilo; Presencial; PHP 207.000 - 248.000; Jornada completa

Descripción de la vacante

iQor, Inc. is seeking polite, professional Customer Service Call Center Agents to represent our clients with remarkable service via phone. You will handle a high volume of inquiries, greet customers with enthusiasm, and strive for first-call resolution while meeting productivity and quality metrics.

You will educate customers about our clients' products and services and contribute to a positive customer experience in a dynamic call center environment.

Formación

• Demonstrates empathy and compassion in customer interactions.
• Able to work independently and in a team environment.
• Experience in a production environment and maintaining accuracy.
• Physical presence at work is essential to meet objectives.
• Flexible to work any shift, including nights and weekends.

Responsabilidades

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and team members based on trust.
• Meet productivity and quality standards and strive for first call resolution.
• Deliver excellent customer service through timely resolution of inquiries.
• Educate customers about clients' products and services.

Conocimientos

Empathy

Teamwork

Production experience

Accuracy

Physical attendance

Shift flexibility

Educación

High school diploma or equivalent

Descripción del empleo

iQor, Inc. is seeking polite, professional Customer Service Call Center Agents to represent our clients with remarkable service via phone. You will handle a high volume of inquiries, greet customers with enthusiasm, and strive for first-call resolution while meeting productivity and quality metrics.

You will educate customers about our clients' products and services and contribute to a positive customer experience in a dynamic call center environment.