Dynamic Call Center Agent — Growth, Training & Rewards

iQor, Inc.; Santa Rosa; On-site; PHP 180,000 - 300,000; Full time

Job summary

iQor, Inc. is seeking polite and professional Customer Service Call Center Agents to represent clients by delivering exceptional service to customers via phone.

The role involves handling a high volume of calls, listening to inquiries, and providing accurate, efficient responses while maintaining a positive customer experience. The position requires a high school diploma or equivalent, with preferred experience in call centers or retail.

Qualifications

• Minimum high school diploma or equivalent.
• Experience in customer service, preferably in call center or retail.
• Ability to work independently and as part of a team.
• Must maintain accuracy and meet productivity standards.
• Predictable, consistent attendance is essential.
• Eligible to work night shifts and weekends.

Responsibilities

• Handle high volume of inbound/outbound calls with courtesy.
• Resolve customer inquiries and provide accurate information.
• Educate customers about products and services.
• Meet department quality and productivity targets.
• Document interactions in the CRM system.
• Collaborate with team members to improve service.

Skills

Customer service experience

Empathy

Independent work

Teamwork

Attendance reliability

Flexible shifts

Education

High school diploma

GED

Trade/Vocational certificate

Job description

iQor, Inc. is seeking polite and professional Customer Service Call Center Agents to represent clients by delivering exceptional service to customers via phone.

The role involves handling a high volume of calls, listening to inquiries, and providing accurate, efficient responses while maintaining a positive customer experience. The position requires a high school diploma or equivalent, with preferred experience in call centers or retail.