Customer Experience Agent — Call Center Growth Path

iQor, Inc.; Cebu City; On-site; PHP 167,000 - 279,000; Full time

Job summary

iQor, Inc. is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to customers via phone. You will handle high volumes of calls and aim to create positive experiences for each caller.

Responsibilities include answering inbound calls, making outbound calls, building relationships, and meeting productivity and quality standards. The role requires flexible shifts, including nights and weekends, and a high school diploma is

Qualifications

• Prior customer service experience in call center or retail preferred.
• Ability to work independently and in a team.
• Maintain accuracy and productivity standards.
• Reliable attendance is essential.
• Ability to work nights and weekends as needed.

Responsibilities

• Answer inbound calls and greet customers with energy.
• Place outbound calls and engage customers professionally.
• Build relationships with clients and colleagues based on trust.
• Meet productivity and quality standards.
• Strive for first call resolution and ownership of issues.
• Provide effective resolutions to customer inquiries.
• Educate customers about products and services.

Education

High school diploma, GED, or equivalent

Job description

iQor, Inc. is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to customers via phone. You will handle high volumes of calls and aim to create positive experiences for each caller.

Responsibilities include answering inbound calls, making outbound calls, building relationships, and meeting productivity and quality standards. The role requires flexible shifts, including nights and weekends, and a high school diploma is