Entry-Level Customer Service: Call Center Agent

iQor, Inc.; Davao City; On-site; PHP 290,000 - 446,000; Full time

Job summary

iQor, Inc. is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to their customers over the phone. You will handle a high volume of calls and aim to create a positive experience for each caller.

Responsibilities include greeting customers, making outbound calls, building relationships, and striving for first call resolution while meeting productivity and quality standards. Training and competitive compensation are provided.

Qualifications

• High school diploma, GED, trade/vocational certificate or equivalent required.
• Experience in a production environment.
• Ability to work independently and in a team.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm.
• Build lasting relationships with clients, customers, and call center teammates.
• Meet department productivity and quality standards.
• Strive for first call resolution and take ownership of customer needs and issues.
• Deliver excellent customer service through timely resolution of inquiries.

Skills

Empathy

Teamwork

Production experience

Accuracy

Attendance

Flexible shifts

Education

High school diploma or equivalent

Job description

iQor, Inc. is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to their customers over the phone. You will handle a high volume of calls and aim to create a positive experience for each caller.

Responsibilities include greeting customers, making outbound calls, building relationships, and striving for first call resolution while meeting productivity and quality standards. Training and competitive compensation are provided.